Refund and Returns Policy

Overview

Thank you for shopping with Shop26.in. We want you to have a great experience with us. If, for any reason, you are not completely satisfied with your purchase, we’re here to help with our straightforward refund and returns policy.

1. Returns

You have 7 days from the date of receiving your item to request a return. To be eligible for a return, your item must be:

• Unused, unwashed, and in the same condition that you received it.
• In the original packaging with all tags and labels attached.
• Accompanied by a valid proof of purchase (order number, receipt).

Certain types of goods are exempt from being returned, including perishable goods, personalised items, and products that have been tampered with or show signs of use.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days.

Note that some financial institutions may take additional time to process and post the refund to your account.

3. Exchanges

If you need to exchange an item for the same product, please contact us within the 7-day return period. Exchanges are subject to product availability. If the item is out of stock, we will offer you a refund or an alternative product of equal value.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software or digital products
• Health and personal care items
• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items

5. Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was faulty or damaged when you received it.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Insert Email Address] with details and pictures of the item. We will work with you to provide a replacement or a full refund, including any shipping costs for returning the item.

7. How to Start a Return

To initiate a return or exchange, please follow these steps:

• Contact us at [Insert Email Address] within 7 days of receiving your item.
• Provide your order number and reason for the return or exchange.
• We will provide you with instructions on how and where to send the returned item.

Returns sent without prior approval may not be accepted.

8. Contact Us

If you have any questions about our refund and returns policy, please contact us at:

• Email: [totallyfreegiveaway76@gmail.com]

Thank you for shopping with Shop26.in. We appreciate your business!